General

• Our practice as regards the use of your Personal Information is as set forth below in this Privacy Policy Statement. As a condition to use Service Mingle services, you consent to the terms of this Privacy Policy Statement as it may be updated from time to time. In the event of a material change, we shall notify you via email or by means of a prominent notice on the website.
• Please direct all inquiries pertaining to this Privacy Policy Statement or the service to us at the contact information below.
• Mailing Address: Viaconnect Innovative Solutions Pvt. Ltd.
  Contact Email: support@repair.servicemingle.com
  Customer Support Services: +91 755 008 5050

Children's Online Privacy Protection

• Service Mingle does not knowingly collect Personal Information from users who are under 13 years of age.

Trial Login

• Since we understand that you may wish not to disclose your Personal Information while trying out our Service Mingle services, we provide you with the option of a Trial Login. Please note that any content created using the Trial Login will be accessible to all persons using the Trial Login. Therefore, we specifically request you not to store personal and sensitive information, files, and documents while using the Trial Login, as doing so would make them publicly available to all users and may result in receiving unsolicited messages. Service Mingle does not guarantee or assure the privacy of information posted in the Trial Login.

Information Recorded and Use

Personal Information

• During the Registration Process for creating a user account, we may request your name, mobile number, and email address. This information will be used to inform you regarding new services, releases, upcoming events, and changes in this Privacy Policy Statement. When creating a user account, you also have the option to use trusted third-party user authentication services integrated with Service Mingle. In such cases, no Personal Information within your third-party email accounts is transferred to your user account without your explicit consent.
• Service Mingle may have access to third-party personal information provided by you as part of using the services. This information may include third-party names, email addresses, phone numbers, and physical addresses and will be used solely for servicing your requirements as expressed by you to Service Mingle and as part of your use of Service Mingle services. We do not share this third-party personal information with anyone for promotional purposes, nor do we utilise it for any purposes not expressly consented to by you. When you elect to refer friends to the website, we may request their email address and name to facilitate the request and deliver this one-time email.
• We may post user testimonials on the website. These testimonials may include names, and we will acquire permission from our users prior to posting them on the website. Service Mingle is not responsible for the Personal Information users choose to post within their testimonials.

Usage Details

• Your usage details, such as time, frequency, duration, and pattern of use, features used, and the amount of storage used, may be recorded by us in order to enhance your experience of Service Mingle services and to provide you with the best possible service.

Contents of your User Account

• We store and maintain the required master and transaction data, as well as other data stored in your user account, in our facilities. In order to prevent data loss due to errors or system failures, we also keep backup copies of data, including the contents of your user account. Hence, your files and data may remain on our servers even after deletion or termination of your user account. We assure you that the contents of your user account will not be disclosed to anyone and will not be accessible, except in circumstances specifically mentioned in this Privacy Policy Statement and Terms of Services. We also do not process the contents of your user account for serving targeted advertisements.

Financial Information

• In case of services requiring payment, we may request credit card or other payment account information, which will be used solely for processing payments. Your financial information will not be stored by us except for the name and address of the cardholder, the expiry date, and the last four digits of the Credit Card number. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of our reputed payment gateway service provider who is beholden to treating your Personal Information in accordance with this Privacy Policy Statement.

Visitor Details

• We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system, and other visitor details collected in our log files to analyse trends, administer the website, track visitor's movements, and to improve our website.

Cookies

• We use temporary and permanent cookies to enhance your experience of our True Services. Temporary cookies will be removed from your computer each time you close your browser. By selecting the 'keep me signed-in' option in True Services, a permanent cookie will be stored in your computer and you will not be required to sign-in by providing complete login information each time you return to our website. If you have turned cookies off, you may not be able to use registered areas of the website. We tie cookie information to your email address when you elect to remain logged in so as to maintain and recall your preferences within the website. We may from time to time employ the use of pixel tags on the website and in emails. Pixel tags such as web beacons are 1x1 images that are embedded onto a web page to document traffic and for website analytics without collecting any Personal Information.
• We may from time to time employ the services of a third party agent to analyse statistical and aggregate data about our website content and user base. This aggregated information is not personally identifiable and is employed in improving website functionality and offerings. To this end, these third parties may employ the use of cookies and, or pixel tags in providing their services. While these third party cookies are not tied to your Personal Information, Service Mingle does not have access to these cookies nor are we responsible for them.

Links from our website

• Some pages of our website contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the Privacy Policy Statement of other websites.

Disclosure

• Service Mingle does not share, sell, rent, or trade your Personal Information with any third parties except as outlined in this Privacy Policy Statement. We reserve the right to disclose your Personal Information to law enforcement personnel, government officials, or any third party that, in our sole discretion, we believe is in connection with an investigation of fraud, intellectual property infringement, or other activity that is illegal or may expose us or you to legal liability.

Legal Requests

• We cooperate with law enforcement inquiries, as well as other third parties, to enforce laws, such as intellectual property rights, fraud, and other rights. We can disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringement, or other activity that is illegal or may expose us or you to legal liability.

Change of Ownership

• In the event of a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we reserve the right to transfer all user information, including Personal Information, to a separate entity. We will notify you should there be any changes in the ownership or control of your Personal Information.

Security Practices

• Service Mingle follows industry-standard security measures to prevent unauthorised access, disclosure, alteration, or destruction of Personal Information. We strive to ensure the security, integrity, and privacy of your Personal Information and protect it against unauthorised access or unauthorised alteration, disclosure, or destruction.

Retention

• Service Mingle retains your Personal Information for as long as necessary to fulfil the purposes for which it was collected, unless otherwise required by law.

Changes to this Privacy Policy Statement

• We reserve the right to update, change, or modify this Privacy Policy Statement at any time. The policy shall come to effect from the date of such update, change, or modification.

End of Privacy Policy

• If you have any questions or concerns regarding this Privacy Policy Statement, please contact us at support@repair.servicemingle.com. We shall respond to all inquiries within 30 days of receipt upon ascertaining your identity.

Last Updated on: [30th Dec 2023].